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Frequently asked questions

Do you offer trial period?

As of now, we do not offer a trial period for our software. We understand that trying out a software solution before committing to it can be important for some businesses. While we don't offer a traditional trial period, we are committed to helping you make an informed decision about using Vendobook.

How do I reach support?

If you need assistance from our support team, you can find the 'Helpdesk' option right in your vendor or client portal.

Do you accept PayPal?

At this time, we don't offer PayPal as a payment option. Instead, we've got you covered with two other convenient choices: Stripe or bank payments

Do I need to integrate accounting/invoice management services?

With Vendobook you don’t need to worry about external accounting and invoice services. Vendobook provides its own accounting/invoice management services to take care of your payment and bookkeeping needs. You can use the accounting feature by clicking on “Accounting” option in your portal. You can use it to add transactions, monitor your income and expenses, view financial statements and reconcile your transactions. The “Invoices” option will help you generate and send invoices to clients, track payments and view invoice history.

Who can benefit from Vendobook?

Vendobook is All-in-one business management software. It is ideal for event planners, photographers, videographers, DJs and other vendors. No matter what you do, we've got the tools and features to support your business.

Do I need to pay for customer portal?

You don't need to worry about any charges for using our customer portal.

Does Vendobook offer Custom subscription?

Absolutely! At Vendobook, we understand that every business is unique. That's why we offer the flexibility of custom subscriptions. Our Enterprise plan is for your unique needs. Chat with us, and we'll create a custom plan that works best for you.

What is included in Enterprise Plan?

"Custom" defines what suites your need; we recommend starting with basic plan and test our services and our support staff will reach out to you regarding custom plan.

What is your refund and cancellation policy?

You can always cancel your subscription; you won't be charged after the end of the billing cycle.

Can't find an answer? Email us